Overview | Scripts | Training | Call Center Management | Vendor Management

Vendor Management

We liaison with a client and a call center vendor to ensure program execution according to the client requirements. Many companies hire outside service bureaus to conduct telemarketing campaigns, but don’t have the time, or knowledge, to monitor that vendor’s delivery of their project. We conduct telemarketing script design or script review, training, and call monitoring of vendor program execution, review production reports and call quality scores, and provide an overall assessment of the vendor’s service delivery.

We can provide these oversight services on-site and many of them remotely if the service bureau/call center vendor has remote monitoring capabilities. We receive daily emails or faxes of production reports and conduct daily or weekly status calls with the service bureau to ensure that the client’s program goals (production and quality) are being met.

Clients:

• Country Companies Insurance - IL
• SelectQuote – CA
• Blue Cross/Blue Shield of Missouri
• Southwestern Bell

For more information, Contact Us today!