Overview | Scripts | Training | Call Center Management | Vendor Management

Telemarketing Training

Sam Black Consulting provides a number of programs that can be delivered with or without customization. Call centers who have no in-house trainer, or even those with training staff resources working at the max, can avail themselves of the following programs to create orientation or advanced skills programs in call center management training, sales prospecting techniques, telemarketing sales tips, telemarketing listening skills, needs based selling, handling objections, closing sales techniques, writing telemarketing scripts and covering general principles of selling and communications skills.

Telemarketing Sales Training Workshops – programs designed for Telephone Sales Reps (TSRs) or Business Development Reps (BDRs) designed to build core skills or refresh skills covering general principles of selling and communications skills and specifically focusing on sales prospecting techniques, telemarketing sales tips, telemarketing listening skills, telephone professionalism, Probing – Needs Based Selling, handling objections, and closing sales techniques. This program is ideal for sales or lead generation/appointment setting. Program is typically one full day with Participant Workbook, in class exercises, role-plays and quizzes. Ideal class size 9-15 participants.

Call Center Management Training - Supervisor Monitoring and Coaching – A course designed for new or junior telemarketing managers or quality monitoring staff training how to Listen and Monitor calls, Diagnose development areas, and provide TSRs with ongoing constructive coaching and praise. One full day with Participant Workbook, in-class exercises, role-plays and quizzes. Maximum class size is 8.

Call Center Management Training –Managing People – A course designed for new or junior telemarketing supervisors teach the basics of daily staff management responsibilities: Commitment to goals and standards, Coaching, Appraising Performance, Managing Staff for Continuity of Performance. One full day with Participant Workbook, in-class exercises, role plays and quizzes. Maximum class size is 8

Writing Telemarketing Scripts Workshop - A workshop designed for supervisors or account managers responsible for writing telemarketing scripts and cold call sales scripts. Teaches Flow Charting, Sales Script Approaches including sales prospecting techniques, Voice Mail approaches, integration of Needs Based Selling concepts, handling objections and closing approaches. Includes telemarketing sales tips collected from over 30 years in the industry.

Clients:

Testimonials:

My first meeting with Sam was when I attended one of her Telephone Selling Skills workshops. At the time I was a caller for DataMarq, a marketing firm. Since then I have advanced from a calling position to call center coordinator and HR Director and am utilizing other programs by Sam such as:

Monitoring/Coaching for Supervisors, Script Writing/Development, Profiles on the Web Assessment tools, and Field Selling Skills. While all the courses have been knowledgeable and helpful, the course I am utilizing the most is the Script Writing/Development. Our business brings on new calling campaigns weekly and I find myself in a constant state of scripting. The information taught has been very beneficial and provided the tools needed to get the job done right (the first time). Thank-you Thank-you Thank-you Sam!

Mary S.
DataMarq (A Direct Marketing Co.)

"I have been a sales manager for several years. It was not until I met Sam Black and her Motivative / Upbeat selling program that I learned how to be the right kind of sales manager. It is important to remember that each and every one of your sales representatives are individuals. They want to sell their way with their own personality.

The key is to let them, but train them to be good at it. Training is never ending - the more you train the better they get". Thank you Sam for a well deserved lesson.

Dee Fogelbach – Plumley, Sales Director/Manager
Amcon the Eyecare Supply Center

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