Overview | Scripts | Training | Call Center Management | Vendor Management
 Consumer and
B-2-B Telemarketing Teleboutique Design and Implementation
We help companies with
all the tasks required to set up an effective telemarketing/call
center operation. Whether 1-15 seats (a “teleboutique”)
or larger, whether consumer focused or b-2-b
telemarketing, there are many key tasks that
must be addressed to ensure the operation starts with
the core building blocks of a productive call center.
Most new call centers fail because entrepreneurial companies
neglect to address one or several of the following critical
tasks. These include:
- Project Task
Planning
- Site selection
- Space design
and layout
- Manage RFP process
for telecommunications and telemarketing automation
selection and purchase
- Organization
design
- Direct Marketing
coordination/integration
- List Acquisition
and/or Database Management
|
- Forecasts/Volumes
- Compensation
and Rewards
- Supervisor and
TSR/CSR staff recruitment
- Supervisor and
TSR/CSR training
- Script Development
- Job Aid Tools
- Sales or customer
service call handling process
- Fulfillment
- Reporting
- Communications
- Ongoing Coaching
|
We are an ideal partner
for new businesses and entrepreneurial sole proprietorships
considering implementation of b-2-b telemarketing
including teleprospecting/lead generation,
consumer telemarketing, or a teleservicing call center
for the first time.
Clients:
| B
2 B Telemarketing Clients: |
Consumer
Clients |
- Lilly Software
– NH
- Michigan National
Bank – MI
- Datamarq
- Hunter Engineering
- Intoximeters
- ITT Lyndon
- St. Louis Convention
& Visitors
Commission
- New York Life
Insurance
- St. Louis Convention
and Visitor’s
- Commission
|
- Citibank Florida
- Citibank Illinois
- Build A Bear
Workshop
- Great American
Insurance
|
For more information,
Contact Us today!
|
