Overview | Sales Management Services | Sales Training Programs | Sales Therapy
Customer
Service Training | Sales Process Documentation | Program Enrollment
Customer
Service Training
Sam
Black Consulting helps companies train their
staff to deliver quality customer service to their customers.
Whether in a retail or phone situation, customers and
prospects need to be treated as a Guest in the organization.
Centered
around the video “The Guest” produced by
Media Partners Corporation 10 years ago and still
one of the top selling customer service videos in the
industry, this program helps participants recognize
the 5 key components of properly treating a prospect
or customer who is calling or walking into their business.
In addition, participants learn or refresh their skills
in voice communications, listening, and handling complaints
effectively.
This program
is delivered as a 1-day program with theory, exercises,
role-plays and supporting workbook. Ideal class maximum
is 16. (Can be delivered as ½ day with less hands-on
practice)
Clients:
- Build-A-Bear
Workshop
- Jackson
Products
- Kennelwood
- Lucent
Technologies
- McLeod
USA
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