Overview | Sales Management Services | Sales Training Programs | Sales Therapy
Customer
Service Training | Sales Process Documentation | Program Enrollment
Sales Process
Documentation
Sam Black Consulting
helps organizations map the myriad of tasks required
to implement the sales or customer service call handling
process, and evaluates that process to uncover opportunities
for more efficient processing and productivity.
In many cases, a process
has “evolved” and is implemented because
“that’s the way we always do it.”.
However, the current process is inefficient, redundant,
and less than optimal from a sales and/or service perspective.
A detailed, IMPARTIAL, analysis of that process is required
to reorient it and make it as cost effective and productive
as possible.
Clients:
- Chase Manhattan Funding/BC
Lending - PA
- Fleet Mortgage –
RI
- OSI – OH
- Wells Fargo Bank –
CA
- Upland Mortgage - PA
- Citicorp Mortgage
Manchester Leasing
Instructional
Design
Sam Black Consulting
has helped companies write new training programs or
revamp existing programs that need new materials and
a fresh perspective.
Many companies do not
have the staff expertise in instructional design for
adult learning. Other companies have in-house expertise,
but those individuals do not have the time to devote
to a major new project or rewrite. Sam Black Consulting
provides that expertise and works in conjunction with
in-house management to create new programs that deliver
quality training in sales, customer service, telemarketing,
supervisor coaching, and process management.
Clients:
- Chase Manhattan Funding/BC
Lending -PA
- Interstate Batteries
– IA
- GE Capital Assurance
- VA
- Marketlink –
IA
- Great American Insurance
- Maritz Travel Company
TAB – The Alternative Board
|
