Saturday, May 19, 2012

       

Consumer and B-2-B Contact Center and Telemarketing Teleboutique Design and Implementation

We help companies with all the tasks required to set up an effective telemarketing/contact center operation. Whether 1-15 seats (a “teleboutique”) or larger, whether consumer focused or b-2-b telemarketing, and whether inbound or outbound, there are many key tasks that must be addressed to ensure the operation starts with the core building blocks of a productive contact center. Most new contact centers fail because entrepreneurial companies neglect to address one or several of the following critical tasks. These include:

  • Project Task Planning
  • Site selection
  • Space design and layout
  • Reporting
  • Organization design
  • Direct Marketing coordination/integration
  • List Acquisition and/or Database Management
  • Ongoing Coaching
  • Communications
  • Fulfillment
  • Forecasts/Volumes
  • Compensation and Rewards
  • Supervisor and TSR/CSR staff recruitment
  • Supervisor and TSR/CSR training
  • Script Development
  • Job Aid Tools
  • Sales or customer service call handling process
  • Management of RFP process for telecommunications and telemarketing automation selection and purchase

We are an ideal partner for new businesses and entrepreneurial sole proprietorships considering implementation of b-2-b telemarketing operation including teleprospecting/lead generation, consumer telemarketing, or a teleservicing contact center for the first time.

Video Vault

Don't forget to check out Sam's Video Vault to learn about some of her best selling tips and techniques! Click here to see Sam in action!!