How to Build Your Business Using the Phone... Effectively!

This book is a Handbook and Quick Reference tool for entrepreneurs, sole proprietors, small business owners, and independent sales reps to turn the phone into a tool to build business with every single call!

Readers will learn how to be more effective answering every inbound inquiry and treating all callers as a guest into the business. Chock full of tips on what to do and what NOT to do. Game plan for creating proactive outbound programs to maintain the flow of leads and sales. If you are struggling with business development activities, or simply want to improve overall phone skills, this book provides the building blocks and the refresher in basics that are key to your success.