Article
– “
Turn Your
Call Center Into a Profit Center” Peak Performance
Consulting Group Financial Newsletter, June 2003
Article -"Prospecting
for NEW Business in this Economy" St. Louis
Direct Marketing Association of St. Louis Newsletter,
July 2002
Article -"Effective
Coaching in a Call Center" Sam Black, July
2002
Article -"Just
Because They Can Fog A Mirror...Doesn't Mean You Should
Hire Them!" St. Louis Direct Marketing Association
Newsletter, Spring 2001
Article-"Telemarketing-The
Untapped Resource for Small Businesses" St.
Louis Small Business Monthly, Feb. 1997
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