Sandra "Sam" Black has 30 + years in call center and telemarketing management, telemarketing training, customer service training, and field sales training.  Sam has an MBA in Management/Human Resources from Baruch University in NYC and has completed and ASTD Train-the-Trainer Certification program offered in conjunction with UMSL in St. Louis

Sam's goal is to help companies turn prospect inquiries into customers and keep those customers coming back for more!

We do this by helping you hire the right applicants, promote the right employees, or coach struggling employees using state-of-the-art sophisticated Job Match and Peformance Model assessment tools. We then develop the customized training programs to help those individuals excel! Whether employees are handling inbound inquiries, customer service calls or complaint calls, help desk calls, or making outbound prospecting/business development calls, outbound telemarketing and sales calls, or conducting field sales presentations - they need to be the right employees for those jobs AND have the tools to help them perform their responsibilities effectively.and profitably!

• We are the resource to turn to if you are thinking about creating a telemarketing or lead generation/teleprospecting campaign and need assistance, or if you already have a call center operation (inbound or outbound) that is not performing up to expectations.

• We are the resource to turn to if you have field sales reps that need training or retraining in key needs-based selling skills to raise the bar on their performance!

• We are the resource to turn to if you have made hiring mistakes, have high turnover, or have promoted someone above their capabilities.

• We provide the training if you don't have experienced in-house training personnel or we support your in-house training team by providing a new perspective, or an extra set of instructional design hands, or the additional platform trainer to deliver YOUR programs when your in-house staff does not have the time.

Consider Sam Black Consulting for the following standard programs that can be customized to your specific needs:

• Telephone Selling Skills Workshop
• Field Sales Needs Based Selling Skills
• Customer Service - Treating Your Callers and Customers as Welcome Guests
• How to Write a Telemarketing Script
• Monitoring and Coaching for Call Center Managers
• Any product or process training